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IT Support Analyst, Austin, TX 23-01-AUS01

INTERA is seeking an experienced IT Support Analyst to join our team. This position will be responsible for providing technical support for our Microsoft-based network of workstations and peripherals, as well as performing administrative tasks as needed. This is a hybrid position that will require both on-site work in our Austin location and occasional travel to INTERA branch offices. The IT Support Analyst will be the primary point of contact for the helpdesk and will need to have a can-do attitude to keep up with the demands of a growing company.


  • Provide technical support for hardware and software issues via phone, email, or in-person communication
  • Install, configure, and maintain hardware and software for workstations and servers
  • Diagnose and troubleshoot technical issues, including account setup and network connectivity
  • Perform regular system maintenance, including security updates and backups
  • Maintain inventory of all equipment, hardware, and software
  • Manage IT procurement processes, including purchasing and inventory management of hardware and software
  • Collaborate with the IT team to improve systems and resolve technical problems
  • Provide end-user training and assistance as needed
  • Document technical solutions and update knowledge base as needed

Required Qualifications:

  • Associate degree in computer science or related field, or equivalent work experience
  • 2+ years of experience in a technical support role
  • Proficiency in Windows operating systems
  • Experience with desktop and server hardware, software, and networking technologies
  • Strong problem-solving and communication skills
  • Ability to work independently and as part of a team
  • Flexibility to work evenings and weekends as needed


About INTERA & Our Benefits

Founded in 1974, INTERA has grown into an international geoscience and engineering consulting firm that helps clients make informed business decisions, mitigate risk, and drive optimal outcomes in a multitude of industries.

Building and sustaining a strong company culture is at the heart of INTERA’s practice of good stewardship. We strive to foster an environment where people love the work that they do and the place where they work because we believe that our employees are our most valuable asset. As an employee-owned company, we are committed to investing in our people’s needs for security, health, and well-being with:

  • Competitive Medical, Dental, and Vision Insurance that includes a free health plan option for employee-only coverage
  • Paid Parental Leave – up to 12 weeks for birthing and non-birthing parents
  • Group Term Life and Accidental Death and Dismemberment Insurance, Short-Term and Long-Term Disability Coverage – paid 100% by the company
  • PTO
  • Opportunities for Stock Ownership
  • Performance-Based Bonuses & Award Programs for Technical Paper Publication
  • Career Coaching instead of Performance Evaluations
  • Tuition Reimbursement, Financial Assistance for Professional Licensure & Registration, and one company-paid membership to a professional society
  • Pet Insurance, and more

These are some of the reasons why many of our employees have spent 10 to 25 years at INTERA. We love what we do, and it shows.

This job is not currently accepting applications!

INTERA Incorporated is an Equal Opportunity Employer for Minorities/Females/Veterans/People with Disabilities

INTERA Incorporated participates in the federal E-Verify Program.